Audubon Pools, LLC Website: www.audubonpools.com Effective Date: April 17, 2026 Last Updated: April 17, 2026

Audubon Pools, LLC ("Audubon Pools," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect information through our website, communications, and services — including text messaging (SMS).

By using our website, submitting a form, or opting in to our SMS program, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect the following types of information:

Information you provide directly:

Full name

Mobile phone number

Email address

Property address or pool project details

Budget range and project preferences

Any other information you voluntarily submit through our website forms, phone calls, emails, or text messages

Information collected automatically:

IP address

Browser type and device information

Pages visited and website usage data

Cookies and similar tracking technologies

2. How We Use Your Information

We use the information collected to:

Respond to inquiries and consultation requests

Provide pool construction estimates, proposals, and design renderings

Schedule consultations, site visits, installations, and service appointments

Send SMS text messages related to appointments, project updates, service communications, and promotional offers (for users who have opted in)

Process financing applications through our lending partners

Improve our website, services, and customer experience

Comply with legal obligations and protect our legal rights

3. SMS / Text Messaging Program

3.1 Opt-In Method

You may opt in to receive SMS and MMS messages from Audubon Pools, LLC by:

• Submitting a form through our website, chat widget, landing page, or other communication channel and checking the SMS consent checkbox

• Providing your phone number and explicitly requesting communication from us

• Providing verbal or written consent during a consultation, phone call, or other interaction with our business

The SMS consent checkbox may include language similar to:

"By providing your phone number and checking this box, you agree to receive recurring automated marketing and informational text messages from Audubon Pools, LLC at the number provided. Message frequency varies. Msg & data rates may apply. Reply STOP to opt out or HELP for help. Consent is not a condition of purchase."

Consent must be explicit and verifiable. Consent to receive SMS messages is not required as a condition of purchasing any products or services.

3.2 Types of Messages You May Receive

Once opted in, you may receive messages including but not limited to:

• Promotional offers and discounts
• Marketing and advertising messages
• Appointment confirmations and reminders
• Consultation scheduling communications
• Project updates and service notifications
• Estimate and proposal follow-ups
• Customer support and service-related communications
• Seasonal promotions and financing offers
• Other relevant business communications related to our services

3.3 Message Frequency

Message frequency varies depending on your interaction with our business, services, and marketing campaigns. You may receive recurring messages periodically.

3.4 Message and Data Rates

Standard message and data rates may apply according to your mobile carrier plan. Audubon Pools, LLC does not charge for sending SMS messages, however your carrier may apply charges.

3.5 Opt-Out

You may opt out of receiving SMS messages from us at any time by replying STOP to any message you receive. After opting out, you may receive a final confirmation message confirming your unsubscribe request. No additional SMS messages will be sent unless you opt back in.

To re-subscribe, reply START or contact us directly.

3.6 Help

For assistance with our SMS program, reply HELP to any message or contact us directly through our website or customer support channels.

3.7 Supported Carriers

SMS messages are supported by most major U.S. mobile carriers. Carrier participation may vary. Carriers are not liable for delayed or undelivered messages.

4. Information Sharing and Disclosure

4.1 We Do Not Sell Your Information

Audubon Pools, LLC does not sell, rent, or trade your personal information to any third party.

4.2 SMS Consent and Mobile Information

No mobile information — including phone numbers, SMS opt-in data, and consent records — will be shared with third parties or affiliates for marketing or promotional purposes. This information will not be sold, rented, or transferred for any marketing reason under any circumstance.

SMS opt-in consent is not shared with any third party. This policy applies to all categories of mobile information collected, including contact list data acquired through any opt-in source.

4.3 Limited Sharing

We may share your information only in the following limited circumstances:

With trusted service providers (such as GoHighLevel for CRM and SMS delivery, or lending partners for financing) who process information on our behalf and are bound by confidentiality obligations

When required by law, subpoena, court order, or other legal process

To protect the rights, property, or safety of Audubon Pools, LLC, our customers, or others

In connection with a business transfer, merger, or acquisition (in which case notice will be provided)

5. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Cookies and Analytics

Our website may use cookies, web beacons, and similar technologies to improve site performance, analyze traffic, and enhance your experience. You may disable cookies in your browser settings, though some website features may not function properly without them.

7. Your Privacy Rights

Depending on your state of residence, you may have the right to:

Request access to the personal information we hold about you

Request correction of inaccurate information

Request deletion of your personal information

Opt out of marketing communications at any time

Withdraw consent to SMS messaging by replying STOP

To exercise any of these rights, contact us using the information in Section 10.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

9. Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our website or services after changes are posted constitutes acceptance of the updated policy.

10. Contact Information

For questions, concerns, or requests related to this Privacy Policy or our SMS program, contact us at:

Audubon Pools, LLC 23035 Audubon Lakes Blvd Robert, LA 70455 Phone: 985-520-5125 Email: [email protected] Website: www.audubonpools.com